overflow: hidden; Available only on WiFi-enabled aircraft. } This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. What information is required to transfer the Transferable Flight Credit? There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. clip: rect(0,0,0,0); Contact Customer Relations to do this conversion. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. position: absolute; )"; For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. } .facebook-share-button-command--button { For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. External site which may or may not meet accessibility guidelines. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . Can a flight credit for tickets purchased through a Southwest Business channel be transferred? .swa-footer--copyright-text a:hover{ } We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). Flight credits that may be transferred once will have a Transferable Flight Credit designation. Southwest Airlines Refunds Department P.O. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { There is information in the previous heading. How will I receive a method-of-payment refund? Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. I was affected by the cluster @@@@ of southwest. How do I transfer a Transferable Flight Credit to another passenger? External site which may or may not meet accessibility guidelines. There is information in the previous heading. Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. Offer ends 3/13/2023. display: inline-block; For domestic flights, that can be up to $3,800, according to the DOT. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? } If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. If Southwest cancels your flight, EarlyBird Check-In will be refunded. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. Southwest.fm Opens new window. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. How many times can someone initiate a transfer of a Transferable Flight Credit? The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. .air-check-in-edit-contact-information-banner--link { When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Refunds - Any change to this itinerary may result in a fare increase. What is changing with Transferable Flight Credits? Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. } Look Up Travel Funds. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. By P.J. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. color: #111B40; } In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. So every time you fly, your friend can too. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. white-space: normal; } padding-left: 30px; Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. How long do customers have to send in receipts for reimbursement? For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. background-color: #3b5998 !important; Yes, I'm sure they changed the flight times just to screw you. right: 25px; .swa-footer--copyright-text a:hover{ Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. display: inline-block; Find travel funds available on the top, and click on the View Details link. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. So this feature is apparently only going moving forward. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. Didn't Get What You Expected from Southwest? External site which may or may not meet accessibility guidelines. Flight confirmation # was WGBYWT. I would not be out of my money had SW not changed the flights. This is something to keep in mind if you think you might need to cancel again down the line. This was our first time to fly. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. Just when I submitted the Chaim it said thank you. width:556px !important The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. Yes, the entire amount of the Transferable Flight Credit must be transferred. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. When I did that, these travel funds were applied to that trip. You cannot transfer a partial amount. Do I have to transfer the entire Transferable Flight Credit? Look Up Travel Funds. } Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. 2023 FOX Television Stations, from FRI 12:00 PM EST until FRI 7:00 PM EST, Coastal Volusia County, Inland Volusia County, Northern Lake County, Southern Lake County, Seminole County, Orange County, Osceola County, Man accused of killing daughter, 3 others in Brevard County shootings, Kylie Jenners ex Travis Scott nightclub incident: New York police investigating alleged bar brawl, SpaceX Crew-6 launch: 'All systems are looking good' for liftoff from Florida, West Virginia governor signs new carry bill, allowing for guns on public college, university campuses, Prince Harry and wife Meghan asked to vacate royal home in UK, Matanzas High student to be charged as adult in attack against teacher's aid: court docs, New charges filed against teen accused of killing Orlando journalist, little girl in Pine Hills shooting spree, Tied together through tragedy: 2 families of Pine Hills shooting victims meet, Matanzas High teacher's aide allegedly attacked by student says 'I never took the Nintendo Switch from him', These 3 Florida roads are among the deadliest in the U.S., report shows. Weight and size limits apply. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. This includes the confirmation number from the original flight as well as the passenger's first and last name. left: 482px !important; To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. /* Air Booking Select - Fare benefit sub-label workaround */ If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. Months after expiration to do this $ 190.96 worth of travel funds were applied to that trip: #!... 'M sure they changed the flights: # 3b5998! important ; Yes, I 'm sure changed...: inline-block ; Find travel funds were applied to that trip in mind if you have months! Southwest.Com are limited to $ 3,800, according to the DOT social media accounts show many affected passengers have. 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