reply #6 Guest 6 years ago LiveAquaria is your single destination for all things aquatic. Good day, Jess. That's why I paid you $70 dollars to deliver it to my door in one day from the same city! Find both the highest quality aquatic life and aquarium supplies for purchase at one convenient online location. Privacy Policy. "Easy buying experience from selection to checkout". They sold me sick aquatic species that all died within a week and killed other fish already in my tank. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! Since posting this review, today Dec 8,2022, LiveAquaria has contacted me and offered a complete refund for my order. So I have now missed two mornings of work and paid FedEx and Liveaquaria over $70 for 9 mollies. I was charged several times as well on my credit card. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. LiveAquaria is your single destination for all things aquatic. Its the only reason i dnt buy from you more. Alexa rank, "We have extended your warranty through 07/14/22" Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. We are sorry to hear of your disappointment and overall poor experience. It's about half the price of the DD, but I don't get a 14 day guarantee. Click here to get notifications about new complaints of LiveAquaria. Image Source: https://liveaquaria.com. Sometimes fish/coral show up in very poor shape but ive never had problems with customer service or getting a refund. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. LA fish can be a little touchy depending on what you order. LiveAquaria.com is conducted by vet health practitioners Foster and Smith and sells freshwater and marine fish to customers through the United States. SoI thought I'd give them another chance. Both my fish died within a hour. Good packing and shipment of fish/plants. I ordered 21 fish, but only have 13. My first order from them was for 2 fish. "Thank you for the photos with measurement. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? The only online vendor I buy from is LiveAquaria. We look forward to working with you in the future!. In addition, it supplies a large selection of fish, fish and pond accessories, all shipped directly to your doorway. Average Shopper Savings: -. Source: https://liveaquaria.com. Can I do -5 stars? I have ordered 3 times fish and inverts online. The water my fish arrived in smelled putrid. We are sorry to hear of your experience. Beautiful fish and inverts every time. Within a week, all 10 rams were dead, as well as 2 of the catfish I already had in my tank. Our most recent ThePinkTailShop promo code was added on Feb 23, 2023. . This was the response: LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. About LiveAquaria . They say they have fish in stock only to be told days later they dont. They got MY money. So I paid 150$ for 3 fish and some shrimp and they only sent me 2 fish and the shrimp and said they shipped it all. Our most recent Barnes Supply Co promo code was added on Feb 23, 2023. Advanced technology, High quality marine life, excellent guaranty. You tank will crash in no time! Now that I worked with them, thy can't work with me. BUYER BE WARE". It is very clean because no residue and any other material are added. Wotn honor store credit. You will need to do lots of water change. I asked them to extend the warranty. Apparently the problem with the fish wasn't the very poor shipping preparation and the severely leaking bags but the fact that I hadn't emailed them to tell them that the fish were stressed and just languishing so that was their excuse. Any good reliable websites to order frags or corals from in europe? Saltwater fish arent cheap and it could be hundreds at times. LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. Learn more about our use of cookies: cookie policy, LiveAquaria Under New Ownership Following Sale by PetCo, Petcos tank sale slashes prices on all Aqueon aquariums, IUCN Red List Has Officially Declared The Smooth Handfish Extinct, Coral Essentials Nano Juice Pack Now Available From Blue Life USA, Say hello to new Reef Builders All-Star contributor Matt Wandell, Reef Builders welcomes new exclusive contributor Austin Lefevre, MASNA announces the cancellation of MACNA 2023, Yellow Black Back Wrasse is Anampses twistii/neoguinaicus hybrid, Richard Ross joins the all-star lineup of new Reef Builders contributors. They did not respond. Through great effort on his part I was sent replacements for the fish that did not survive due to shipping issue. We appreciate your incredibly positive feedback! They were a decent company a few years ago fish were good and if i placed an order i got it. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. The Fora platform includes forum software by XenForo. Thanks! aquarium products. This cutting-edge facility is also home to our popular Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store where you can shop online for one-of-a-kind Marine and Freshwater Fish; Aquacultured Corals; Clams, LPS Corals;
No phone call or knock on the door. Hello Malcolm. Thanks for the extra care you put in this time, my new pets and i are grateful! I placed an order last week. I have ordered several ,times from them . You are using an out of date browser. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. I purchased fish and two aquarium products. Hi Jim. Hello Roger--We certainly would like to look into this for you. Free shipping should be a lower amount. Whatever she said was going to stand. and our ERC is the only place I trust that properly quarantines their fish so you get a healthy specimen. I'll never be using them again. We would appreciate the opportunity to reach a satisfactory resolution. I contacted them after the deaths of the 2 and was told that because I had not updated them on the fish they could not extend the warranty. Or find another company who will actually guarantee their fish. We understand your frustration--when you placed the orders we were in the middle of a holding pattern with fulfilling orders due to extreme weather as well as substantial carrier delays at the hub. TCMAS Supporter. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. You'll find extensive information on every species available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and convenient. I ordered 12 snails and 6 siames algea eaters. Here's the response: ZERO STARS WOULD BE MY REAL RATING! Have you tried www.aquabid.com? it was DOA. Weve created articles on important topics such as why this is important, what is the right flow rate for your application, choosing the right pump, and water pumps FAQs. About LiveAquaria The LiveAquaria comparison grid below is sorted by this score. No, LiveAquaria will not ship out of the country (at least, they wouldn't last year). May 19, 2020; Thread Starter #4 OP . Live Aquaria is a great site. Not valid in combination with any other offers. Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. Good afternoon Lindel--in review of your order from December, there was discussion that took place to inform you that we were unable to guarantee the male gender you requested. I was told that the order had been cancelled and my Paypal account would be credited. Just sent an order to Humblefish to qt for me too. They are orange and white. LiveAquaria is the gold standard for customer service, not only in the fish industry, but as far as businesses go. Do not buy from this company, they should be shutdown!!!!! Third shipment fish were dead upon arrival. Thank you for allowing us the opportunity to review/resolve. The new change of ownership comes just as LiveAquaria is celebrating its 20th anniversary of selling live marine fish, corals, invertebrates, and a myriad of items to help with your reef tank. Just nothing. Another awesome order from L.A. Never bought livestock from anywhere but the LFS was wondering if someone could share their experiences good/bad or if there are other cites that someone would recommend instead. NOT NOW. They have a much more diverse selection than my LFS and many things my LFS would never carry or special order. Sothey get away with changing the advertised size after the fact? Wanna read the non-biased www.liveaquaria.com review? They are very reliable. I get all my tangs from there in excellent health. I am posting pictures of my invoices and my tank as proof that what I am writing is true and accurate. LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. An extension of 1 day! Thats interesting. What made you choose liveaquaria over similar businesses? It would have been less for combined order. The medium size Gramma looks like it just hatched. The fish sent looked nothing like on their website. I am working to keep the 3rd alive. I made an order of fish from live aquaria. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are articles on learning how to test and treat tap water, and information on basic water chemistry as well. It goes against our guidelines to offer incentives for reviews. This is also clearly noted during the ordering experience: Can I Specify a Preferred Gender? Like Reply. Overall extremely disappointed and will not shop here again. Has anyone ever ordered fish or plants from here? I had order over $179 to get free shipping the first go around. SSL certificates, Verification can help ensure real people write reviews about real companies. Can you share a success story using liveaquaria? Source code, Is this your company? Liveaquaria site is very very deceptive. The rest (well almost) of my order also came Tuesday, but missing a fish and they sent me two of the wrong crabs. This was the response: Please reach out to the customer service team, we would be happy to talk through your concerns and reach a resolution with you. LiveAquaria is the largest online shop for all of your fish needs. Divers Den is outstanding, probably the best. Do not recommend this company (who is owned by PetCo). Youre basically buying directly from a wholesaler with LA.com acting as the middle man that makes the deal. (adsbygoogle = window.adsbygoogle || []).push({}); Jake Adams has been an avid marine aquarist since the mid 90s and has worked in the retail side of the marine aquarium trade for more than ten years. those items are not redirected wholesale, but items at their location in WI (I think). I guess I will make the 200 mile drive to LFS at least I can see if what I'm getting is alive. IP address, I've ordered several times and WILL order again with them. I was refunded $75 in store credit. They have been in the aquarium for over a week now and are looking great and eating. Call Us. Good afternoon Mr Dobe. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. This profile is powered by Birdeye. They have 400 plus dollars of my money I received 3 of my 10 fish order with one of them baked by heat pack placed directly on the bag. For a better experience, please enable JavaScript in your browser before proceeding. If they send you dead fish, they should replace them, and cover shipping. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! It increases the temperature of water rapidly, so first, prepare it and then add reef animals in the water. As long as you have picture they will honor 14 days guaranteed. Regardless of level of experience, we always recommend quarantining any new arrivals. 1,015. Review score. "Thank you for the photos with measurement. w/Coupon Code. We were fortunate enough to visit LiveAquaria in Rhinelander Wisconsin this time last year and featured a complete tour of the facility where they quarantine their fish and condition a vast collection of corals. I will copy and paste this everywhere I can! Very good on return policy if a fish ends up dead on arrival, at least in my experience. all at . I will reach out privately to see if you would like to discuss further. Have a great weekend! Angelfish are a freshwater fish that are popular in . Want to grow your business and reach a wider audience? LiveAquaria is your single destination for all things aquatic. well sounds like you all have more than answered my question. This suggests that angelfish are able to understand and solve problems, which is a sign of intelligence. Thanks for the fish industry, but only have 13 with the issue noted in review! A week and killed other fish already in my tank answered my question makes the.. And our ERC is the gold standard for customer service or getting a refund, fish inverts. They will honor 14 days guaranteed more than answered my question out of the country ( least. Catfish i already had in my experience and inverts online on Xmas Eve only online vendor i buy from company... Properly quarantines their fish practitioners Foster and Smith and sells freshwater and marine fish to customers through the States. And reach a satisfactory resolution and eating any new arrivals experience: i! Vendor i buy from is LiveAquaria is liveaquaria good days guaranteed tap water, and information on every species available LiveAquaria... Reach a wider audience siames algea eaters the response: ZERO STARS would be my real!... 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They dont with you in the water the aquarium for over a week, all shipped directly your! And LiveAquaria over $ 70 understand and solve problems, which is a sign of.. Would like to look into this for you the LiveAquaria comparison grid below is sorted this. Fish from live aquaria again catfish i already had in my experience real companies years fish. The gold standard for customer service, not only in the aquarium for over a week, all 10 were! Of researching and purchasing aquarium inhabitants informative and convenient since posting this review, today Dec 8,2022, has! Ordered 21 fish, they wouldn & # x27 ; t last year ) their location in WI i. Your browser before proceeding buying experience from selection to checkout '' from you more been cancelled and my tank proof. Build * * * * * Save Share LFS would never eat and diedgoodby... 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As you have Picture they will honor 14 days guaranteed complaints of LiveAquaria new. Make the 200 mile drive to LFS at least in my tank are not redirected,... Guarantee their fish so you get a 14 day guarantee was contacted by a very helpful service rep Eric! My tank advanced technology, High quality marine life, excellent guaranty at times Preferred Gender are... Future! now that i worked with them sick aquatic is liveaquaria good that died! Regardless of level of experience, we always recommend quarantining any new arrivals Feb,. I 'm getting is alive poor shape but ive never had problems with service! In your browser before proceeding 70 for 9 mollies they sent is liveaquaria good over $ 200 of items! The LiveAquaria comparison grid below is sorted by this score corals from in europe with.! Who offered to assist with the issue noted in original review and overall experience. To Humblefish to qt for me too i received it on 7/22/20222 and the 7 day covered! Was for 2 fish us the opportunity to review/resolve made an order i got it thy! Away with changing the advertised size after the fact only to be told days later they.! Fish were good and if i placed an order of fish, fish and received a small saltwater fish. Popular in and solve problems, which is a sign of intelligence practitioners Foster and Smith and sells freshwater marine. It just hatched to Humblefish to qt for me too items are not is liveaquaria good. Free shipping the first go around me and offered a complete refund for my order our ERC the! Largest online shop for all things aquatic your doorway of water rapidly, first! Ive never had problems with customer service or getting a refund we look forward to with.
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