No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. rrcloset on Dec. 19,2022. Desired outcome: I am not threatening, just a fact! Then they blocked me. Your information was really helpful. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. I didnt see anywhere how I get paid when an item sells. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Help Center is TRASH. I recently sold one worth $50 and went and shipped the item. Mercari is NOT SAFE. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. This company is nothing but a scam. The seller failed to disclose damages to this item. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Author: Patricia. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Thank you! When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. MY REVIEWS WILL NOT BE KIND. I bought a device named Fixd from a company called Mercari. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. I hate the blind rating system, it shields people from accountability for leaving bad ratings. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Any items sent without a tracking number are subject to cancellation, even if sent. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. 1st time ordering and the last. If the seller is at fault, Mercari will accept the buyers return request to get a refund. It also did not have as much memory or hard drive space as advertised. The customer representative has not tried to help me and I may need to hire a lawyer. Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. A buyer claimed in a review that my item arrived late. Sellers have no protections. Never had a problem with ebay! But generally speaking no, mercari does not change reviews. This is a situation of returns abuse per policy and I was not grandes any protection. They simply issued a credit and well, done! A similar thing happened to me as a seller on ebay. She sent me damaged goods and Mercari protected her. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Not delivered, so opened tracking , which said delivered to NY. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! The S&P index shows Mercari in a steep downward decline. Apparently no Mercari considers it a proper reason you mean a valid reason right? This item was not damaged in shipping. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Theft at the delivery site is often the reason you did not get it. Seller listed a "brand new" camera. Just got burned by the Mercari system. Mercari failed to protect buyers despite what they claim. This is very disappointing. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. And that is why for every single email they continue to send me, they are going to pay for.???? NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! I contacted Mercari and let them know about the fraudulent description. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Complete the transactions, and restore my account. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . I was scammed by a buyer. If they bought it on the morning of 23 and I sent it on the 25th. Performance & security by Cloudflare. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. They see what is being messaged between buyer and seller. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? It is pointless for a buy buyer get rated. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. I even sent their rap sheets. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . Hopefully never Happened to me too. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Thanks Sammi for sharing your experience! On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. So now August 7th had an update bit there is still no estimated delivery date. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). The login page will open in a new tab. New comments cannot be posted and votes cannot be cast. I will look elsewhere for the items I am in need of. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. What a well organized, completely thorough, tutorial! PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. The first things you should look out for in the sellers profile are reviews and sales. I WOULD NEVER RECOMMEND USING THIS SITE. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! I think Ill look into E-bay. Mercari i. The action you just performed triggered the security solution. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Oanh Nguyen. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. I have taken in all aspects of Mercari. Ended up buying one of my stolen necklaces from that seller. Thank you for this article. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Look. Ive had people ask me how big when Ive listed the details in the description so many times. My email is tulip963 Something is not right here! They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. Thoughts. The seller cancelled the sale a week later. ', Press J to jump to the feed. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. He even went so far as having the post office send me a tracking number which turned out to be invalid. Date of experience: November 03, 2022. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. BEWARE BUYERS!!!! No problem I could probably repurchase if I wanted to (havent yet). Help center would not remove the review saying it was the buyers opinion that the item arrived late. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. The only form of contact for Customer Help is text. I initiated a return. etc., etc.. That sucks so much. Thanks Benjamin for posting your experience on Mercari. 18,466 people have already reviewed Mercari U.S. . Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. (DISC Credit Card x-5298) . There's also a $2 fee if a direct deposit transfer is rejected by your bank. Filter by rating. The box was a Mustang puzzle box, but the puzzle inside was a kitten. Now, the seller has 3 days to ship the item to the buyer. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. I received synthetic hair today not worth more than $10. STAY AWAY! Check out seller item for sale She gets it the very next day and rates me as low as possible ruining my perfect streak. Its really a shame because it HAD the potential to be better than the rest. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). One transaction was perfect. 8TC953270R935094M Start your review of Mercari. Sellers sign up to Mercari and list their items for free. 4 days is super fast to get something! I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Mercari itself is a legit e-commerce marketplace to buy and sell products. I have been swindled out of funds by buyers claiming issues with orders. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. They asked me to verify which I did giving them SSN. Dont ever buy from this place buy from a legit marketplace! Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. They wont do anything. Buyers in Mercari scam regularly break policy but support does nothing. If the product does not exist or sold they should of removed it. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. Submit a complaint and get your issue resolved. Buyer beware. They are not expert and anything that they do. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. I got screwed over for telling the truth. They refused to escalate my claim. How do I sign up? I received an unfair rating. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. 1st time ordering and the last. This is the last response from Mercari: New tracking did not show up, so emailed again. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! It's obvious as you can see them on the stores shelves, & see the store background. Desired outcome: But they give you 3 days to rate them. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. They don't care about the . I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. I brought a coach purse from Katherin Aucoin. They expect you to take whatever they offer. Read full review of Mercari and 1 comment. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. When Thanks Erica (and Julie) for posting/sharing your experience. Thats lame and it sucks you cant go back and review them again after youve given 5 stars! Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. Seller wrote me an apology saying she missed the order! I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. ). I definitely will think twice before I buy anything from their website. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Therefore, you need to make sure that the buyers/sellers are also reliable. And obviously, not doing so will certainly result in scams and other issues. Then they changed their name to peach claiming to be a supervisor. Cloudflare Ray ID: 7a198f8989c639af I would not recommend it to anyone. Shane J. Hamilton Township, NJ. Overall, its been great and the sellers have generally positive, responsive and honest. 11/27/2021. Also, they automatically gave this seller a 5 star rating. Mercari itself is not a scam. Be wary. I understand that the resolution or answer given does not favor your end for now. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. I would have liked them to be fair. It's not large or in bold text, so you can nearly miss it if you're not looking. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Complete the transactions, and restore my account. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. First one arrived and would not power up. on the condition that I also purchase a $75 signed CD from them. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Informative article, as always! Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Many complaints are for 1000s of dollars How fast die he want a reply 5 seconds. So the item I purchased on July 29th still is not delivered as of August 9th. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. I do not have another account. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? 9,130 followers. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. Please refund my money back to my credit card ending in #7291. $21.40 Then five months later, the same seller, listed the same item again at a higher price. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. DO NOT EVER buy using this platform. Youre welcome, Deborah. They refuse to cooperate and insist that the credits are there, but they arent. Your IP: I received an unfair rating. I talked with the seller and she wasnt paid because I did not accept and returned the items. I live in ID and that was the address on the order. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. I had never used it but listed as used because it didnt have its packaging. do not buy on Mercari. Now I am without my money and no item when I clearly told them from the start that I never received the item. The way Mercari operates is deceitful and evasive. I never received a call. 198.71.227.44 I went through paypal to get my money back. The selling fee is low. Truly unexpected and it seems to have ramped up since December 2021. Take a look at this quick guide about selling on Mercari. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. This will be my first-time. They gave me 4 stars for not sending it fast enough. Buyers get . How ornery? Exactly no not as easy as that! I recently was given a bad rating because fedex was running behind like I control their business. Its comical that any of these platforms have community guidelines, they do not enforce them. I can not do an offer nor accept one now. They are just into getting their share of the money from the sellers. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. I have sold more then buy Coach Purse However, I stated in the description of them item "The bottoms are from Amazon". #m13166668176 for $ 27.00 plus tax and shipping cost. But they blew it, what a waste. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am a buyer and a seller. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Bob Taylor (Keep on Punching). Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Fool me once I guess! Im never gonna sell anything to people with PO BOX address again. This website is using a security service to protect itself from online attacks. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Just a heads-up. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. As a seller once your item is in the carriers hands, its out of your control. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Service 642. It was a fair price at $170 and some change. This was my first time using the website for a purchase. 10/8/22 Both seller and Mercari profit off corny scams. I assumed it was a legitimate item and marked it received. Your IP: Their judgment is poor and their decesion is all about putting money in their pocket. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. and have been 100% satisfied with every purchase. 1. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: He didnt know how to use the rating function and submitted a wrong rating. Just the fact that I am not happy with this item, should be enough. [protected] Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. (I think they should improve this functionality of Mercari). I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. Read full review of Mercari. Now that you know their marketplace guidelines, lets get to know their policies. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. I sent the seller a question about the item, which she responded. Therefore, read the description carefully and see if there is anything suspicious. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. Nor would the platforms I sell on tolerate this bullshit behavior. Trustpilot Mercari review. They basically sided with the seller & did not care about the client. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. I feel like i was scammed by the buyer and Mercari. Mercari has buyer protection in place to keep the buyers safe. Yes! Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. My site is up with over 400. The returned item, of course, never materializes. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Item #Home > Home The second time the buyer canceled it on the 3rd day but no reason provided. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Its still sitting in the original city and state of the seller. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him.