"Excuse me?" He said he could lower it after I wanted to discontinue the service. How do I know I can trust these reviews about Suddenlink? Now, you can request the cancellation of your service. No. For more information about reviews on ConsumerAffairs.com please visit our The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. I started using suddenlink about two years ago. Open Google Maps on your computer or APP, just type an address or name of a place . I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Thanks for leaving a review. Their accounting system has a serious flaw. Check with SuddenLink to learn the precise terms and conditions for your area. See below.). Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Scale confidently, backed by our infrastructure. What are you looking for? Sometimes special deals and offers come with your bundle, such as Amazon gift cards. On average, monthly rates range between $35 to $75 a month. Your insight helps, and well do our best to improve your experience. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Find a nearest suddenlink store near you today. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Or even negative stars. Wi-Fi 6E: What is it and how can it help you? Termination date set up for a month after the equipment was return. Remain on the line. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Find nearby suddenlink stores. If you rent, you pay more over time, but the monthly costs are low. We verified pricing and speeds for service in White Plains, NY. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. $74.99 a month. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. I have been charged $80 for equipment I personally returned 8 months ago! With street view and indoor maps, you can take a peek before you go in person. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The monthly rental fee for the equipment is $10 per month. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. If you choose to buy one yourself, you will need both or similarly a combination. Get directions. A modem? Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Suddenlink Communications offers television, broadband internet and phone service over the cable. But a couple months later I realized that the charge was still there. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Suddenlink stores locations in database: 2 Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. Optimum Store Locator. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Do they tell u this in the office when turning in your equipment? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. The suddenlink stores locations can help with all your needs. Thank you, you have successfully subscribed to our newsletter! Everyone is very nice in person or on the phone. I'm currently looking at different options for internet. Contact a location near you for products or services. That was back in September. That's when I started getting calls saying I owed money. The customer service is no help at all. The page didnt have what I was looking for. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. How Much Does A Home Security System Cost. Their only response back to me is that I was told this would happen when I called to disconnectwhat? For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." From 18:01, an overtime fee of half an hour will be charged. All trademarks and service marks are the property of their respective owners. Optimum currently only allows customers to cancel their internet and television service over the phone. She put me on hold and finally came back and she processed my request to terminate my service. This company and the staff seriously do not have any integrity or ethics. Our star ratings are based on a range of criteria and are determined solely by our editorial team. How high will depend on the companys branding. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. 1 Court Square West, Long Island City, NY 11101. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. More wonderful scenery is waiting for you to find. The Forbes Home editorial team is independent and objective. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. 3. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Contact a location near you for products or services. Count on accurate, real-time location information. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Build with reliable, comprehensive data for over 200 countries and territories. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. This will surely increase the credibility of your complaint. Standard installation is free when you sign up online or $49 otherwise. Start your return. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. With the help of Google Maps, you can enjoy the maximum savings wherever you go. Phone number to dial 877-694-9474. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. If I could give Suddenlink NO STARS I would. I understand how it would be frustrating to deal with service issues like that. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. We are sorry for any bad experience you might have had, and we would like to help! Moving or just moved? Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Sounds REALLY selfish and immature to me. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. I have been with Suddenlink about a year and a half. Are you moving to a new location? This was solved. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." That is not right! 2023 FairShake. . Im signed up for Suddenlink service, what equipment do I need? Tear off the bottom receipt tab from the prepaid shipping label. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. All Rights Reserved.