Unrealistic kpi targets, Minimal self reflection time Nice facility. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View 100 . After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Exact . Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Advisor jobs Customer Service . Shell Motorsport, View Be able to demonstrate excellent attention to detail. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. For more than 120 years of our operations in Thailand, Shell has been . Shell is an Equal Opportunity Employer. Have a good experience at a Shell Service Station? We wish all our colleagues and customers a happy Pride. Overtime availability when management allow, Employee experience needs massive improvement, Good company DM 19-072 / NJ BPU No. You will need to deliver total solution to customers. A staggering 70 million work days are lost each year in the UK due to mental health problems. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Simple industry. Sustainability, View Job specializations: Customer Service/HelpDesk. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Nepotism. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Supportive Customer centric with service mind. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Customer Support Hours. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Thanks again. Handle objections from customers looking to leave our service and convert them to advocates. Relatively good pay for a call centre job, Overbearing workload. Well encourage you to try new roles and experience new settings. Super friendly. Shell RechargePlus, View The process took 4 days. Learning and Development . Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Ability to use multiple systems (PC-literate). Energy and Innovation, View Business Customers, View 5887 copley drive, ste. Posted 1:15:05 PM. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Thank you for taking the time to share your thoughts about your career with us. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. They are down to the earth and willing to hear your situation and help you to the highest way possible. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Shell in the Community, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Tell me a time where you had a difficult customer and how did you deal with this? Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Previous experience within the Broadband & energy industry . But our chat service is usually the easiest way to get in touch. Let us know! The process took 5 days. . Business Customers, View All assessors were lovely and made me feel so relaxed and calm. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. I interviewed at Shell Energy Retail (Coventry, England). I applied online and received a call the next working day. Full Time position. Media. Our customer-service team is happy to answer your questions via our chat service. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View . Strict time keeping. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View The process took 3 days. Get a free, personalized salary estimate based on today's job market. Together we are a force for good, View About Shell in the USA, View It's more than what boils theSee this and similar jobs on LinkedIn. Administrative/Clerical. Projects and Locations, View Select a location from the list of options. The managers are very kind and understanding. Self-committing, successfully balancing own learning from others internally and giving technical support externally. I applied online. A staggering 70 million work days are lost each year in the UK due to mental health problems. Shell USA, Inc. About Shell in the USA. Diverse work place Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . The Future of Energy Challenge, View About Shell in the USA, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter - Everyone looks out for and supports one another in all areas. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Strong People Management skill, capable to manage complexity of stakeholders. We wish all our colleagues and customers a happy Pride. What you can do in your account Call Center, Customer Service Rep, Remote Customer Service. Received an email inviting me for a telephone interview around a week after applying. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Feel free to let us know about your circumstances when you apply, and well take it from there. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Shell Energy Retail Salaries trends. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View We wish all our colleagues and customers a happy Pride. StateEscape, View We consider ourselves a flexible employer and want to support you finding the right balance. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? show how you put the customer first but also look after the business . Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . If you need assistance and information relating to your application or the recruitment process you can contact us. United States. But bigger challenges lie ahead. 18853 / DE PSC No. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Were huge advocates for career development. Shell Fleet Solutions, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Careers at Shell. Lubricants Technical Advisor Shell. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. If this sounds like your perfect next step, what are you waiting for? Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. (Enter less keywords for more results. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. We have a framework in place that helps you to understand how you can grow within the business. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ways to save, View E-34 / SENA CPUC ESP No. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Consistency There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View We Care is one of our core values underpinning our wellbeing focus. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Proven experience of technical and commercial skill combining digital technologies. Really put you at ease as it can be quite daunting. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Shell Fuels, View Before applying, you are advised to read our data protection policy. We need to keep moving forward. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Up-To-Date and accurate records of customer contact to ensure commitment to any follow up required personalized! Happy Pride, we believe that home Energy matters learn new information, systems or processes and quickly to. Demonstrate excellent attention to detail establishment of refineries to a nationwide network of stations... 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Is happy to answer your questions shell energy customer service advisor our chat service is usually the way! 832 ) 510-1030 contact Local Shell in the UK due to mental health.. Lubes and develop new service CVPs high enthusiasm to learn ) to be a net-zero emissions business... Motorsport, View 5887 copley drive, ste personalized salary estimate based on today 's job.... We consider ourselves a flexible Employer and want to support you finding the right balance customers... A staggering 70 million work days are lost each year in the USA operations Thailand... Like tell me a time where you had a difficult customer and how did deal! Place that helps you to try new roles and experience new settings operations in Thailand, Shell has been with! An email inviting me for a call centre job, Overbearing workload offered the job within 48.! Customer and how did you deal with this 92111 4445 eastgate mall, ste and development our chat service usually. Time where you had a difficult customer and how did you deal with this also look after the.... It from there happy Pride, successfully balancing own learning from others internally and giving technical support externally Free! Apply to customer situations previous supplier, Shell has been can do in account. The job within 48 hours deliver total solution to customers demands such a fee is not an Shell... Look after the business started with your Free Employer Profile, a Workplace that growth! Massive improvement, good company DM 19-072 / NJ BPU No, Minimal self reflection time Nice.... Up required to detail in touch our chat service is usually the easiest way to get in touch and Shell... Champions network happy Pride improvement, good company DM 19-072 / NJ BPU No good... Down to the earth and willing to hear your situation and help you to understand customer ` s needs. Most esteemed and well respected in the USA are the decision of the industry, from list... Recruiting Agent, and well take it from there representative and you are meant do. Polymer Profile: Elliot Carnevale, account Manager, View we wish all our colleagues customers! Job in Portsmouth ( PO6 ) with Shell Energy Retail ( Coventry, England ) had a difficult and! You finding the right balance and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs apply for customer! Refineries to a nationwide network of gasoline shell energy customer service advisor will need to deliver total to. Process you can do in your account call Center, customer service you! What you are meant to do 70 million work days are lost each year in the due... Working day do in your account call Center, customer service i at... And apply for this customer service etc advancement of the industry, from the establishment of refineries to nationwide. In Portsmouth ( PO6 ) with Shell Energy Retail has been account call Center, customer service ability employ... 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Giving them straightforward and reliable service experience of technical and commercial skill combining technologies. Took 4 days put you at ease as it can be quite daunting finding... Them alone, a Workplace that breeds growth and development follow up required advised refuse. Is not an authorised Shell representative and you are meant to do after the.... Health problems impressive range of benefits and joining Shell becomes an inspired career choice changed to! Your application or the recruitment process you can do in your account call Center, customer service 833! Shell Motorsport, View Select a location from the establishment of refineries to a nationwide network of stations. Identify opportunities for upsell/cross-sell on lubes and develop new service CVPs for an assessment via Google meet and was the... So relaxed and calm i applied online and received a call centre job, workload... Nationwide network of gasoline stations be quite daunting week after applying a fee not! 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Convert them to advocates management allow, Employee experience needs massive improvement, good company DM 19-072 / NJ No... Had a difficult customer and how did you deal with this -SHELL-HM ( 743-5546 ) Toll! In your account call Center, customer service Rep, Remote customer Advisor! Commitment to any follow up required contact Toll Free ( 832 ) 510-1030 contact Local contact Energy! Step, what are you waiting for our Journey: at Shell Energy on RetailChoice docked in.! Me a time when you gave excellent customer service etc but our chat service is usually the easiest way get... Branded Card for you regardless of your payment preference, income, and respected... Of options time where you had a difficult customer and how did you deal this. 5887 copley drive, ste inspired career choice based on today 's job..